Customer Support

To get used to how the downloading and licensing process works, enjoy our free sample, Nearer, Dear Savior, to Thee.

Do I Have to Register, Sign Up, or Log In?

No. Feel free to browse, listen to, purchase, download, and perform the music here without ever registering with the site. If you choose to register, which only requires an email address, you will be able to view your purchase history on the site and redownload any music that you’ve already purchased at any time in the future. No personal or credit card information is ever stored on the site.

Searching for Music

Browsing through the music store is an easy way to see brief summaries of the available songs. Clicking on the title of any song will take you to a more detailed description of the piece, including ranges for vocal parts, difficulty, estimated performance time, and recordings of the piece, if available. If you find a piece you’re interested in, click “Purchase” to add it to your shopping cart.

Purchasing Your Music

Begin by clicking “Checkout,” either on the same button as the song you just purchased, or in the top menu. You’ll be taken to the checkout page, where you’ll be able to review and modify your purchase. Once you’re sure you’ve gotten exactly what you want, click the gray “Purchase” button at the bottom of the screen. You’ll be taken to PayPal’s secure website, where you can complete your purchase. If you do not have a PayPal account, that’s no problem. Click on the tab “Don’t have a PayPal account” and you can pay using any major debit or credit card.

Downloading Your Music

Once you’ve purchased your sheet music, you can download the files directly from the confirmation page. Additionally, a link to the files will be emailed to you, usually within a minute or two. Download the files to your computer and open them using the free Adobe Acrobat Reader.

Licensing Your Copies

Before printing your music, you must license your copies. After opening the music files, scroll down to the bottom of the first page. A large box will be in the middle of the copyright information, allowing you to type in your name or the name of the organization the music is to be used for.

Claim

Printing Your Music

After licensing, you can print as many copies as you have paid for by clicking on the print icon or pressing ctrl+p in Adobe Acrobat. If copies are damaged, lost, or destroyed, feel free to print additional replacement copies.

Re-downloading Your Music

If you lose the music files on your computer, you can always re-download them from your email, from the “Purchase History” tab on the right side (computers) or bottom (tablets and phones) of the screen, or by contacting us. We can check previous download records and send you anything you’ve purchased in the past.

Questions, Comments, or Requests

For any additional questions, comments, or requests for new arrangements, please contact us. We’d love to hear from you!